Tariff hike: MTN seeks Nigerians’ forgiveness as data price surge by 200%
Nigeria’s largest telecom operator, MTN, has sought Nigerians’ forgiveness following widespread complaints about a sudden 200% increase in its popular 15GB data bundle.
Nigerians woke up to a surprise on Wednesday after MTN increased its 15GB weekly data plan from N2,000 to N6,000, which is a 200% increase.
However, in a message shared on social media on Thursday, MTN, in an informal, conversational tone, acknowledged its customers’ frustration and sought to address the growing discontent among users who had grown accustomed to the affordable rates previously offered.
The message read, “To our 15G digital bundle lovers. You dey vex. We know. We know how upsetting it must have been to suddenly wake up to a 200% increase on your favourite digital bundle.
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“We could share several reasons and provide explanations, but omo, all that one na story. We don cast. We get it and admit it. Let’s just say na mistake.”
MTN continued the apology by urging customers not to stay angry, saying, “In this love season, don’t stay angry with us. Please forgive and forget. You matter die and we will never stop showing you how much. Let’s continue our relationship. Thank you for your understanding.”
For now, only MTN has increased prices, but Airtel and Globacom are expected to follow after the Nigerian Communications Commission approved a 50 percent tariff increase in January.
The Nigeria Labour Congress has, however, condemned the implementation of a 50 per cent tariff hike by telecommunication companies, demanding an immediate reversal.
Source: PUNCH
