The Ibadan Electricity Distribution Company (IBEDC) has stated that communities seeking refunds for transformers and other electrical equipment must follow the proper complaint process and sign a memorandum of understanding with the company.
This clarification comes amid allegations that IBEDC often fails to address consumer needs, leading to situations where customers purchase or repair transformers on their own to restore power.
In response to a report by The Informant247, Mr. Gbenga, the IBEDC branch officer in Kwara State, emphasized the company’s commitment to addressing consumer complaints but noted that some communities, due to impatience, may seek solutions from licensed contractors without following the formal complaint process.
He explained that while these contractors might be licensed by the Federal Ministry of Mining, their work with IBEDC is not formally recognized if it bypasses the official complaint process.
“IBEDC doesn’t request donations for transformers that go through the official process,” Mr. Gbenga said, “It’s not acceptable to procure a transformer independently and then ask IBEDC to energize it without following the proper procedures.”
The IBEDC official added that the company has a clear process for handling consumer complaints and that any ad hoc staff working with contractors or communities without proper authorization may not represent IBEDC’s official stance.
1 Comment
Pls what are the necessary documents to submit for the ibedc become in our own community we procure our own transformer yet the contractor we bought it from gave us the inferior transformer by given us 300kva on 33kv light as am talking to you the transformer in question couldn’t power just DStv decoder talkless of pumping machine due in lien of this we actually went to ibedc office close to our community but they refused to response all they’re after was to come out for money when due pls kindly put us through on how to submit the proper documents and the name of our community is Alubarika community Maddi along okolowo express.thanks